Columbia SC Counselor Guide
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Waverly Women's Health

Updated 2026-08-17 · 3,950 reviewed · 340 listed · Scored from 208 Google reviews · How we rank ›

3.8(208) 66 composite score See reviews on Google ✓ Google-verified
Mental Health & Anxiety Counseling
Waverly Women's Health
Service
Mental Health & Anxiety Counseling
Reviews
208

What recent reviews say

Reviewers consistently describe a divide: clinical providers like Alison Moore, Nurse Lyric, Nurse Tre, and Dr. Thapa earn praise for being genuinely kind and engaged, while the front desk and phone system are almost universally criticized as inaccessible and unresponsive. Many pregnant patients report being ignored, dismissed, or switched to different doctors without clear communication.

For women with steady relationships at the clinic, the medical care itself feels empathetic and thorough. But getting through by phone, scheduling follow-ups, or reaching the nurse line during distress remains a systemic problem that has driven away long-term patients. Several reviewers note the office is sliding-scale and nonprofit, serving women in financial need.

Praised for
  • compassionate and empathetic clinical staff
  • experienced doctors praised for gentleness and skill
  • fast and efficient procedures
  • sliding-scale fees for uninsured patients
Watch-outs
  • phones rarely answered, calls go unreturned for weeks
  • front desk staff unprofessional and rude to patients
  • clinical staff dismissive of patient concerns during pregnancy
  • appointment changes communicated poorly or not at all
compassionategood-listenerprofessional-demeanorhard-to-reachpoor-communicationhelped-me-cope
Best for: Women with established relationships at the clinic; those needing affordable or sliding-scale OB/GYN care.
Think twice if: You need routine phone access or rapid callback to the nurse line. Expect long delays reaching the clinic by phone and difficulty scheduling follow-up appointments.

Strengths

  • Experienced OB/GYNs praised for gentleness and skill
  • Sliding-scale fees and nonprofit status serve uninsured women
  • Some clinical staff highly compassionate and engaged

Worth knowing

  • Alison Moore, APRN, DNP praised for empathy and support during midlife health decisions
  • Nurse Lyric, Nurse Tre, Lasheeda (medical assistant) consistently praised for compassion
  • Dr. Thapa noted for attentiveness during surgical care
  • Dr. Heer receives mixed feedback: patients praise her historical work but report recent dismissiveness
  • Front desk staff Tracey praised in one review; Linda Jordano and others criticized for not answering phones
  • Numerous patients report phones go unanswered for weeks; one patient left 10+ voicemails without callback
  • Appointment times and providers switched with text notification only, no phone call
  • Nurse line reported to be dismissive of pregnancy emergencies, directing patients to ER without full assessment

What reviews say by service

Mental Health & Anxiety Counseling
Counseling or emotional support is not a primary service; clinic focuses on OB/GYN care. No clear evidence of mental health counseling practice.

How it compares

  • Rated 3.8 against a 4.6 average across the 207 mental health & anxiety counseling businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 26
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
136
4
7
3
4
2
5
1
56

Common questions

Do they see uninsured patients?
Yes, they offer sliding-scale fees and do not turn away patients based on ability to pay, as a nonprofit Federally-Qualified Health Center.
How quickly can I reach someone by phone?
Multiple recent reviews report calls going unanswered for weeks and voicemails not returned, despite repeated attempts. Phone access is a known problem.
What areas do they serve?
Their website lists service areas in Richland, Lexington, Fairfield, and Newberry Counties, as well as Columbia.

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Last updated 2026-08-17