WS
23 low data
Wood Sheila D
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Mental Health & Anxiety Counseling
Three Rivers Behavioral Health
Mental Health & Anxiety CounselingChild & Adolescent CounselingSubstance Abuse & Addiction Counseling
- Services
- Mental Health & Anxiety Counseling, Child & Adolescent Counseling, Substance Abuse & Addiction Counseling
- Reviews
- 591
What recent reviews say
Deeply polarized: a handful of patients credit Three Rivers staff with literal life-saving help and medication adjustment, while the majority report an understaffed, filthy facility where rudeness and racism are endemic. Several outstanding individual staff members (notably Ms. H, coordinators, and a few techs) do appear to deliver genuine care within a broken system, but systemic failures in oversight, cleanliness, communication, and patient dignity overshadow those efforts.
The facility's inpatient model works for people ready to engage; those who arrive involuntarily or in distress encounter malfunctioning phones, extreme utility problems, thin blankets, and staff who seem more focused on control than healing. Family contact is nearly impossible. Administrative errors (missing PIN numbers, fictitious appointments) compound the damage.
Praised for
- individual staff go above and beyond (Ms. H, Jay, Sebastian, Emily Jackson, Ruth, Vanessa, Ebony, Amber, David)
- medication and clinical outcomes praised when engaged
- activities and food quality
- inpatient program helped some with acute crisis
Watch-outs
- chronic understaffing and burnout
- racism and rudeness reported by multiple patients
- filthy conditions (roaches, dirt)
- malfunctioning phones and basic utilities (water temp, AC)
- poor communication with families
- inconsistent care and surveillance practices
- appointment mix-ups and administrative failures
poor-communicationhard-to-reachskilled-staffprofessional-demeanorjudgment-free
Best for: People willing to actively engage in inpatient psychiatric stabilization and ready to work with staff.
Think twice if: Chronic understaffing, reported racism and rudeness, filthy facilities, and near-impossible family contact make this a high-risk choice for anyone with options.
Strengths
- some staff deliver compassionate, personalized care during acute crisis
- medication management credited with enabling recovery
- structured inpatient environment with activities and meals
Worth knowing
- Staff named as standouts: Ms. Hassanah Bailey (unit coordinator), Jay, Sebastian, Emily Jackson (social worker), Dr. Downie, Ruth (group therapy), Vanessa (patient advocate), Ebony, Amber, David, Ms. Green, Ti, Ms. H
- Roaches reported in cafeteria
- Rooms have only one thin blanket per patient unless doctor approves extra
- Phones malfunction frequently
- Hot water scalding or freezing; AC set extremely low
- Tech room checks occur every 7 minutes despite 14-minute protocol
- Patients unable to access bedrooms until bedtime
- Admin issue: PIN numbers not provided, blocking 72-hour check-ins
What reviews say by service
- Mental Health & Anxiety Counseling
- Some patients stabilized on medication; others report dismissive questioning and no meaningful therapeutic intervention.
- Child & Adolescent Counseling
- Staff compassion and activities praised by a few families; majority report overcrowding, poor family communication, and lack of specialized training.
- Substance Abuse & Addiction Counseling
- Limited review evidence; one positive outcome mentioned; systemic issues likely apply here too.
How it compares
- Rated 2.3 against a 4.6 average across the 207 mental health & anxiety counseling businesses listed here.
- Has more Google reviews than 100% of the businesses in this directory.
How we scored this
Scoring Method Star rating 0
Review volume 100
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30
Rating breakdown
5
128
4
41
3
37
2
32
1
353
Common questions
- Can family members contact patients or visit?
- Phones malfunction frequently, making contact very difficult. Multiple reviewers report being unable to reach the facility or patients. Family communication and updates are inconsistent.
- What should I expect during an inpatient stay?
- Conditions include shared rooms with thin blankets (one per patient unless approved), limited phone access, frequent room checks, and no bedroom access until bedtime. Cleanliness is inconsistent. Food and activities are available.
- Is this facility under-resourced?
- Yes. Reviewers consistently report understaffing, with not enough nurses and techs for the patient load. Staff appear stretched thin despite showing individual compassion.
Similar counselor nearby
20 low data
Turning Point Counseling
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Mental Health & Anxiety Counseling
20 low data
Matters of the Mind Consulting
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Mental Health & Anxiety Counseling