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New Hope Counseling and Wellness, LLC

Updated 2026-08-17 · 3,950 reviewed · 340 listed · Scored from 33 Google reviews · How we rank ›

4.4(33) 59 low data composite score See reviews on Google ✓ Google-verified
Mental Health & Anxiety CounselingGrief & Trauma CounselingSubstance Abuse & Addiction Counseling
New Hope Counseling and Wellness, LLC
Services
Mental Health & Anxiety Counseling, Grief & Trauma Counseling, Substance Abuse & Addiction Counseling
Reviews
33

What recent reviews say

New Hope serves clients in Columbia with strong clinical depth in eating disorders, trauma, and anxiety. Most reviewers praise the therapists and nutritionist and describe helpful, focused care. However, a subset report slow callbacks for new clients, difficult interactions with founder Amy Helms around administrative matters, and insurance claim support that felt inadequate.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • skilled therapists and dieticians
  • eating disorder and trauma expertise
  • professional and compassionate care
  • welcoming office environment
Watch-outs
  • slow response to new client intake
  • founder Amy's communication style can feel abrasive
  • insurance and administrative friction
skilled-staffcompassionateprofessional-demeanorjudgment-freehard-to-reachinsurance-hassles
Best for: people with eating disorders, anxiety, or trauma seeking specialized clinical support
Think twice if: expect slow initial intake callbacks; founder Amy's management style may feel rigid or dismissive on administrative issues

Strengths

  • eating disorder and trauma specialists
  • multidisciplinary team (therapists and registered dietitian)
  • professional, evidence-based approach

Worth knowing

  • Therapist Madeline and dietician Allison worked together in family-based eating disorder recovery
  • therapy dog Hope available (inconsistently) for some sessions
  • website lists LISW-CP, CEDS-C (Certified Eating Disorder Specialist), CFMHE, PMH-C, RD, LD credentials across staff

What reviews say by service

Mental Health & Anxiety Counseling
Reviewers praise skill with anxiety and ability to help clients stay on track; one complained of no callback within a week of initial contact
Grief & Trauma Counseling
Strong praise for trauma therapy expertise and family-based trauma processing

How it compares

  • Rated 4.4 against a 4.6 average across the 207 mental health & anxiety counseling businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 65
Review volume 66
Review recency 0
Review sentiment 57
Profile completeness 100
Verification 30

Rating breakdown

5
28
4
0
3
0
2
1
1
4

Common questions

Does New Hope work with families?
Yes. Reviewers mention family therapy and family-based eating disorder treatment with therapist Madeline and dietician Allison.
What should I expect if I'm new to New Hope?
One reviewer reported waiting from Tuesday with no callback after intake contact; another waited a year with their previous therapist before learning by text that she'd left and was referring them to New Hope. Response times vary.

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Last updated 2026-08-17