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Insights Educational & Treatment Services

Updated 2026-08-17 · 3,950 reviewed · 340 listed · Scored from 15 Google reviews · How we rank ›

3.5(15) 49 low data composite score See reviews on Google ✓ Google-verified
Substance Abuse & Addiction Counseling
Insights Educational & Treatment Services
Service
Substance Abuse & Addiction Counseling
Reviews
15

What recent reviews say

Five-star reviews credit Mr. Cole and the team with real recovery wins, including regaining custody and staying off substances. One-star reviews cite staff rudeness, lost records, testing delays, and high costs that exceeded court fines.

Review spread is sharp: 60% five-star praise versus 40% one or two-star complaints, pointing to uneven experience depending on who you meet at intake.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • caring, committed therapists
  • helped people stay sober and rebuild families
  • friendly staff and welcoming process
  • classes and online courses available
Watch-outs
  • staff rudeness and disrespect from certain employees
  • paperwork misplaced or lost
  • test result delays or issues
  • overpriced fees
skilled-staffcompassionatehelped-me-copehard-to-reachpoor-communicationoverpriced
Best for: People serious about recovery who can build rapport with Mr. Cole or other caring staff members.
Think twice if: Front-desk interactions and administrative follow-up have been problematic for some; paperwork and test results get lost.

Strengths

  • Mr. Cole and therapy staff credited with real recovery outcomes
  • online courses and class-based options
  • handles court-ordered and school-referred testing

Worth knowing

  • Mr. Cole named as therapist who achieves recovery outcomes and custody restoration
  • Mr. Allen (also spelled Alan) noted as both helpful and, in one review, rude
  • Director named Rich, described as caring about the profession but also as rude and prejudiced
  • Online courses offered
  • Drug testing services for schools and court referrals
  • Paperwork and test result tracking issues reported in multiple reviews

What reviews say by service

Substance Abuse & Addiction Counseling
Therapy sessions with Mr. Cole produce documented recovery and family reunification; front-desk and administrative support create friction.

How it compares

  • Rated 3.5 against a 4.52 average across the 41 substance abuse & addiction counseling businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 45
Review volume 52
Review recency 0
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
9
4
0
3
0
2
1
1
5

Common questions

Does Insights handle court-ordered or school drug tests?
Yes. They offer drug testing services for both court referrals and school requirements.
Are online courses available?
Yes. Reviewers mention an 'amazing online course' as an option.
Is Mr. Cole available?
Mr. Cole is named across multiple positive reviews as a therapist; call to confirm current availability and fit.
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Last updated 2026-08-17